Privacy Policy
Last Updated: October 26, 2023
1. Introduction
Welcome to The Courtyard Suites® ("we", "us", "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of users of our website (www.thecourtyardsuitesja.com) and related services (collectively, the "Services"), including when you make inquiries or book accommodations with us.
By using our Services, you agree to the collection and use of information in accordance with this policy. Please read this policy carefully. Our contact details are provided at the end of this policy.
2. Information We Collect
We may collect and process the following types of personal information about you:
- Personal Identification Information: Name, email address, phone number, postal address, and government-issued ID details (potentially required at check-in).
- Booking Information: Dates of stay, room preferences, number of guests, special requests, and details about your reservation.
- Payment Information: Credit/debit card details or other payment information used for booking deposits and payments. [Specify if you use a third-party processor and don't store full card details, e.g., "Payment details are processed securely by our third-party payment processor and are not stored on our servers."].
- Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. This may be collected automatically through cookies and similar technologies.
- Communication Information: Records of your correspondence with us, including emails, phone calls (notes may be taken), or messages submitted through our website contact forms.
- Usage Information: Information about how you use our website and Services, such as pages visited and links clicked.
- Review Information: If you submit a review, we collect the content of your review and any associated personal information you provide.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Services.
- To process and manage your bookings and reservations.
- To process payments and prevent fraudulent transactions.
- To communicate with you, including responding to your inquiries, sending booking confirmations, pre-arrival information, and responding to requests or complaints.
- To improve our website, services, marketing, customer relationships, and experiences (e.g., through analytics and feedback).
- To personalize your experience on our website.
- To send you marketing communications (such as newsletters or special offers) if you have opted-in to receive them. You can opt-out at any time.
- To comply with legal obligations, resolve disputes, and enforce our agreements (including our Terms and Conditions).
- To ensure the security of our website and property.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: With third-party vendors, consultants, and other service providers who perform services on our behalf, such as website hosting, data analysis, payment processing (e.g., [Name Payment Processor if known]), email delivery, marketing assistance, and customer service. These providers are obligated to protect your information and use it only for the services requested.
- Management Company: Information may be shared with our management representatives (e.g., CBC Strategic Consulting Partners) as necessary to manage operations and guest services.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: To protect and defend the rights, property, or safety of The Courtyard Suites®, our guests, or others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share your information for other purposes with your explicit consent.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies (like web beacons) to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
- We use cookies for essential website functions, performance analytics (to understand how visitors use our site), and potentially for marketing purposes.
- Third-party services we use (like Flowbite, Google Analytics [if used], booking engines) may also set cookies.
- You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more information on managing cookies, check your browser's help documentation.
6. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws, like booking records for tax purposes), resolve disputes, and enforce our legal agreements and policies. Usage data is generally retained for a shorter period, except when this data is used to strengthen security or improve functionality, or we are legally obligated to retain it for longer periods.
8. Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of your personal information, subject to certain exceptions.
- Restriction: Request restriction of processing your personal information.
- Objection: Object to our processing of your personal information.
- Data Portability: Request the transfer of your personal information to another party.
- Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
9. Children's Privacy
Our Services are not intended for use by children under the age of 18 [or specify 13 or 16 if preferred and legally appropriate]. We do not knowingly collect personally identifiable information from children under this age. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
10. Links to Other Websites
Our Service may contain links to other websites that are not operated by us (e.g., local attractions, online travel agencies). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
The Courtyard Suites®5 1/2 Caledonia Road
Mandeville, Manchester
Jamaica
Phone: (876) 843-1361
Email: [info@thecourtyardsuitesja.com]
Office Hours: 8:00 AM – 5:00 PM (GMT-5)