Terms and Conditions

Last Updated: October 26, 2023

1. Introduction

Welcome to the official website for The Courtyard Suites® ("we", "us", "our"), located at 5 1/2 Caledonia Road, Mandeville, Manchester, Jamaica. These Terms and Conditions ("Terms") govern your access to and use of our website (www.thecourtyardsuitesja.com) and any related services, including viewing information about our vacation rentals, checking room availability, learning about our management, and contacting us (collectively, the "Services").

By accessing or using our website and Services, you agree to be bound by these Terms and our Privacy Policy (referenced below). If you do not agree to these Terms, please do not use our website or Services.

2. Use of the Website

• Permitted Use: You may use this website solely to browse information about The Courtyard Suites®, its accommodations, nearby attractions, management, check room availability, make legitimate inquiries or reservations, and use the contact information provided.
• Prohibited Use: You agree not to use the website for any unlawful purpose, speculative, false, or fraudulent reservations, or in any way that could damage, disable, overburden, or impair the website or interfere with any other party's use and enjoyment of the website. You may not attempt to gain unauthorized access to any part of the website or its related systems or networks.
• Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant that all information on the website (including descriptions, photos, pricing, availability, management details, or reviews) is complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
• Third-Party Libraries: This website utilizes third-party libraries such as Flowbite and Font Awesome. Your use of these elements may be subject to their respective terms and conditions.

3. Services Offered

The Courtyard Suites® primarily offers vacation rental accommodations in Mandeville, Jamaica. Our website provides information about these rentals and includes features such as:

• Information about suites and amenities.
• A function to check room availability and potentially make reservations.
• Information about local attractions ("Whats Nearby").
• Contact details and information about our management (represented by CBC Strategic Consulting Partners).
• Links for travel booking assistance or information.
• A platform for viewing and potentially submitting guest reviews.

4. Bookings, Payments, and Cancellations

• Booking Process: Reservations can be made via [Specify methods: e.g., our website booking engine, phone call to (876) 843-1361, email to reservations@yourdomain.com]. The primary guest making the reservation must be at least [Specify age, e.g., 18 or 21] years old. A valid government-issued ID and credit card may be required at check-in.
• Rates and Fees: All rates are quoted in [Specify Currency, e.g., US Dollars (USD) or Jamaican Dollars (JMD)] per suite, per night, and are subject to applicable taxes, including [Specify taxes, e.g., General Consumption Tax (GCT)]. Rates may vary based on season, length of stay, and availability. Additional fees may apply for [List potential fees: e.g., extra guests beyond standard occupancy, cleaning fees, security deposits, specific amenities]. Current rates and fees are displayed during the booking process or available upon request.
• Payment Terms: A deposit of [Specify percentage or fixed amount, e.g., 50% of the total booking cost or the first night's stay] is required to confirm your reservation. Accepted payment methods include [List accepted methods: e.g., Visa, MasterCard, Bank Transfer]. The remaining balance is due [Specify when: e.g., upon arrival, 14 days prior to arrival]. For non-refundable rates (if offered), full payment is required at the time of booking.
• Confirmation: Your booking is confirmed once the required deposit has been successfully processed and you receive a confirmation email from us containing your reservation details. Please review it carefully and contact us immediately if there are any discrepancies.
• Cancellation Policy:
  • Cancellations made more than [Specify number, e.g., 30] days prior to the scheduled arrival date will receive a full refund of the deposit, less a [Specify amount or percentage, e.g., $50 USD or 10%] processing fee.
  • Cancellations made between [Specify range, e.g., 15 and 30] days prior to arrival will forfeit [Specify amount, e.g., the entire deposit or 50% of the total booking cost].
  • Cancellations made less than [Specify number, e.g., 15] days prior to arrival, no-shows, or early departures are non-refundable and the full amount of the reservation will be charged.
  • [Optional: Add policy for non-refundable rates, if applicable].
  • [Optional: Mention if policies differ during peak seasons or holidays].
  • All cancellations must be received in writing via email to [Your Reservations Email Address].
• Check-in/Check-out: Standard check-in time is [Specify time, e.g., 3:00 PM]. Standard check-out time is [Specify time, e.g., 11:00 AM]. Early check-in or late check-out requests are subject to availability and may incur additional charges. Please contact us in advance to make arrangements. Details regarding key collection/access will be provided prior to your arrival.
• Guest Responsibilities: Guests are expected to treat the property and its contents with care.
  • Maximum occupancy per suite must be respected.
  • Quiet hours are observed between [Specify times, e.g., 10:00 PM and 7:00 AM]. Excessive noise or disturbances are not permitted.
  • Smoking is [Specify policy: e.g., strictly prohibited inside all suites and enclosed common areas. Permitted only in designated outdoor areas.]. A cleaning fee will be charged for violations.
  • Pets are [Specify policy: e.g., not permitted / permitted under certain conditions with prior approval and fee].
  • Parties or large gatherings are not permitted without prior written consent from management.
  • Guests are responsible for any damages caused to the suite or property during their stay beyond normal wear and tear.
  • Please ensure all doors and windows are secured when leaving the suite.

5. User Content (Reviews)

Our website may allow users to submit reviews, comments, or other content ("User Content") based on their stay or experience.

• By submitting User Content, you grant The Courtyard Suites® a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display such User Content throughout the world in any media, now known or hereafter devised.
• You represent and warrant that you own or otherwise control all rights to the User Content you submit; that the content is accurate; that use of the User Content you supply does not violate these Terms or any applicable laws or regulations and will not cause injury to any person or entity; and that you will indemnify The Courtyard Suites® for all claims resulting from User Content you supply.
• We reserve the right (but not the obligation) to monitor, edit, or remove any User Content at our sole discretion. We take no responsibility and assume no liability for any User Content posted by you or any third party. Reviews should reflect the guest's own experience and be respectful.

6. Intellectual Property

• The content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, website design, underlying code (excluding third-party libraries), and the name "The Courtyard Suites®" are the property of The Courtyard Suites®, its affiliates, or its content suppliers and are protected by Jamaican and international copyright, trademark, and other intellectual property laws.
• "The Courtyard Suites®" name and logo are trademarks owned by us or our affiliates. All rights reserved. © 2024 The Courtyard Suites®.
• You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Courtyard Suites® without express written consent. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except for your own personal, non-commercial use related to planning or booking a stay.

7. Disclaimers and Limitation of Liability

• The website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
• The Courtyard Suites® (including its owners, management, employees, affiliates, and partners like CBC Strategic Consulting Partners) shall not be liable for any loss or damage to personal property belonging to guests. Guests are responsible for securing their own valuables.
• Use of any property amenities (e.g., [List amenities if applicable: pool, parking area, etc.]) is at the guest's own risk. We are not liable for any accidents, injuries, or loss arising from the use of these facilities.
• To the fullest extent permitted by Jamaican law, The Courtyard Suites® shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services or the property; (b) any conduct or content of any third party on the services or at the property; (c) unauthorized access, use, or alteration of your transmissions or content; or (d) any other matter relating to the service or your stay.
• In no event shall the aggregate liability of The Courtyard Suites® exceed the total amount paid by you for the specific booking related to the claim.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Our Privacy Policy is hereby incorporated by reference into these Terms. You can find it here: [Link to Your Privacy Policy Page]. By using this website, you consent to the data practices described in the Privacy Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services (e.g., online travel agencies, local attraction websites, payment processors, CDN providers) that are not owned or controlled by The Courtyard Suites®. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You access these at your own risk. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

10. Governing Law and Dispute Resolution

These Terms and your use of the website and services, including any stays at The Courtyard Suites®, shall be governed by and construed in accordance with the laws of Jamaica, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in [Specify Location in Jamaica, e.g., Mandeville or Kingston], Jamaica, unless otherwise agreed by the parties or required by applicable law. [Alternatively, specify litigation in Jamaican courts: Any legal suit, action, or proceeding arising out of, or related to, these Terms shall be instituted exclusively in the courts of Jamaica located in [Specify Parish/City]].

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material (as determined by us), we will provide reasonable notice (such as by posting the updated terms on the website with a new "Last Updated" date) prior to the changes taking effect. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. It is your responsibility to check this page periodically for changes.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

The Courtyard Suites®
5 1/2 Caledonia Road
Mandeville, Manchester
Jamaica
Phone: (876) 843-1361
Email: [info@thecourtyardsuitesja.com]
Office Hours: 8:00 AM – 5:00 PM (GMT-5)